Refund Policy

1. Subscription Refunds

WORLDEXI provides digital intelligence and enterprise SaaS tools. Due to the immediate access to proprietary market data and analytical models upon subscription, all standard subscription fees are generally non-refundable.

2. Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing cycle. You will retain access to the platform until that cycle completes. We do not provide prorated refunds for mid-cycle cancellations.

3. Duplicate Payments

In the event of a duplicate charge due to a technical error, we will issue a full refund for the duplicate transaction. Please contact our support team immediately if you notice a duplicate charge.

4. Exceptions

Exceptions to this policy may be made at our sole discretion in cases of documented severe technical failure preventing platform access for an extended period. Such requests must be submitted within 7 days of the billing date.

5. Requesting a Refund

To request a refund under the eligible conditions, please email support@worldexi.com with your account details and justification. Processing timelines for approved refunds are typically 5-10 business days depending on your financial institution.